Question 1

Clean Filters every 1-3 months

Accepted Answer

Filters must be checked and cleaned every 1-3 months.

Heat pumps are designed to handle a specific amount of airflow. If this is reduced, so is the heat pumps’ performance.

Remove dust by using a vacuum cleaner or by washing the filter(s).  
When you wash the filter, use neutral household detergent and warm water.  
After rinse the filter well, dry it throughly in a shaded place before you reinstall it.

Question 2

Maintain your system annually

Accepted Answer

Heat pump manufacturers highly recommends annual maintenance checks to address potential issues and ensure your system running at 100% efficiency.

You will be contacted by a Kings Refrigeration team member 11 months from the purchase of your heat pump to arrange scheduled maintenance for your unit. 
If it has been over a year since your last maintenance, please contact us and we will gladly assist you in getting your unit maintained.

Question 3

Keep the outdoor unit free from debris at all times

Accepted Answer

Ensuring the outdoor unit is free from debris at all times such as grass clippings, twigs and leaves that can build up, compromising performance. 
Keep shrubs pruned back at least 18 inches from all sides of the heat pump to allow for proper airflow and servicing.  
Give the outdoor unit a spray with the hose now & then to rinse away any dust and dirt - be sure breaker is turned off before spraying!

Question 4

Clear snow surrounding your heat pump

Accepted Answer

During periods of heavy snowfall, it is the owners’ responsibility to ensure snow under the stand/wall brackets is a minimum of 8 inches from the bottom of unit and all snow is cleared at least 2ft. surrounding the unit to allow the unit to breathe properly.

Please make sure to turn the unit off at the breaker before attempting to clear the area of snow.

Question 5

Remove ice build up on the outdoor unit

Accepted Answer

It is the owner’s responsibility to remove any ice build up on the outdoor unit and to ensure icicles and/or water from roof or gutters does not accumulate on the unit in winter conditions. 
Do not use any sharp objects to pick or knock the ice off the coils of the heat pump. 
Warm water may be used to melt ice; be sure to turn the unit off at the breaker before attempting to clear the area of ice.

Question 6

Change remote batteries annually

Accepted Answer

We recommend you change your remote batteries once annually.  When the batteries are low it will not send strong enough signals to the unit and it may lead you to believe there is an issue with the unit.

Question 7

Allow unobstructed access to your heat pump for maintenance

Accepted Answer

Please provide technicians with access to the equipment (indoor & outdoor units) and its controls during maintenance or other work. 
(ie: moving all materials, fixtures or partitions that may interfere with the service provider’s work.)

Heat Pump Maintenance

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Get to Know Your Heat Pump